Shipping policy

Order Processing & Delivery Times
We typically process and ship all orders within 1 to 3 business days of receiving full payment. All declared delivery times provided at checkout are estimates and are not legally binding. Delays caused by the shipping carrier, weather, or other events outside of our control do not constitute grounds for order cancellation or compensation.

Carriers & Tracking
We ship using various US parcel and LTL freight services due to the large and heavy nature of our products. Tracking details will be sent to the email address provided at checkout. Please note that for large freight shipments, it may take a few days for the tracking information to fully update in the carrier's system. Once the status of your order is set to "processed," your parcel has officially left our warehouse.

Shipping Costs
Shipping large and heavy parcels is expensive. To support our customers, we regularly subsidize a portion of the shipping costs, and during specific promotions, we may cover up to 100% of the freight.

Cancellations
If you need to cancel a purchase, you must contact us immediately via email at info@supmaran.us or by phone. Cancellations are only valid if they are confirmed by Supmaran USA before the order has been processed and transferred to the carrier.

Risk of Loss
Shipments are delivered to the address provided by the customer at checkout. As outlined in our Terms of Service, once we transfer the products to the shipping carrier, the title and risk of loss pass to you.

Return Shipping
Original shipping fees are non-refundable. If an item is returned for reasons other than a manufacturer defect or an error on our part, the customer is responsible for all return shipping costs. Please refer to our Refund Policy for complete details on eligible returns.